Our Contact details
Name: The Money Service Ltd
Address: 52 Forder Way, Hampton, Peterborough, England, PE7 8JB
Phone Number: 0800 144 4777
E-mail: info@moneyservice.co.uk
Data Protection Principles
Personal data means any information about you by which you can be identified – for example your email address, telephone number or IP address. It does not include data where an identity has not been given, or where it has since been removed (anonymised).
We will always ensure that the personal information we hold about you will be:
Used lawfully, fairly and in a transparent way.
Collected only for valid purposes that we have clearly explained to you and not used in any way that is incompatible with those purposes.
Relevant to the purposes we have told you about and limited only to those purposes.
Accurate and kept up to date.
Kept only as long as necessary for the purposes we have told you about.
Kept securely.
The Type of Personal Information We Collect
We currently collect and process the following categories of personal data:
Personal identifiers, contacts and characteristics (for example, name and contact details).
Financial information (for the purpose of combating fraud and complying with anti-money laundering obligations).
Health and medical information (for the purpose of providing insurance advice).
Property information (for the purpose of mortgage underwriting).
Credit reference information (for the purpose of identity and address validation).
Close family members and dependants where it forms part of your application (please note it is your responsibility to ensure you have permission to share this information).
How We Obtain The Personal Information and Why We Have It
Most of the personal information we process is provided directly by you to us for one of the following purposes
Secured Lending advice, assessment/qualification and underwriting.
Insurance advice, assessment/qualification and underwriting.
This information is processed primarily on a contractual basis to enable us to provide mortgage and protection advice services.
In order to validate your identity and/or residential address, we may carry out what is known as an Enquiry Search with a credit reference agency. This will leave what is often referred to as a “soft footprint” on your credit file. This is not visible to lenders and does not impact your credit score.
We also receive personal information indirectly from third parties in the following circumstances:
Lenders – to assist in providing advice, arranging lending products, and servicing our customers.
Insurers - to assist in providing advice, arranging insurance products, and servicing our customers.
We use this information in order to provide you with regulated mortgage and/or insurance advice.
Who We Share Your Information With
We may share your information with:
Lenders (the specific lenders approached will be disclosed to you during the advice process).
Insurance companies (the specific insurers approached will be disclosed to you during the advice process).
The Financial Conduct Authority (for regulatory purposes).
The Information Commissioner’s Office, National Crime Agency, and other law enforcement bodies (where legally required).
Customer Relationship Management and Product Sourcing Systems used in day-to-day processing of your data.
3rd Party Administration and Anti Money Laundering Systems and Software, that are both used to assist with the processing of your application, and to assist in our obligation to prevent financial crime.
Sub-Processors
We use Acre, a third-party provider of customer relationship management and product sourcing technology, as a data sub-processor. This means that Acre processes personal information on our behalf and under our strict instructions. Acre provides the secure electronic platform through which your data is stored, managed, and used to source mortgage and insurance products.
We have a data processing agreement in place with Acre that requires them to:
Only process your personal information in accordance with our written instructions.
Maintain appropriate technical and organisational security measures.
Support us in fulfilling your data subject rights.
Assist with audits and regulatory compliance.
Ensure that any of their own sub-processors are subject to equivalent obligations.
Lawful Basis for Processing
Under the General Data Protection Regulation (GDPR), the lawful bases we rely on are:
Contractual obligation – where processing is necessary to provide you with advice and arrange products.
Legal obligation – where processing is required under regulatory or statutory duties (e.g., anti-money laundering).
Legitimate interest – where processing is required for the effective running of our business in a way that does not override your rights and freedoms.
Special Category Data
Where we process health or medical information, we do so in accordance with Article 9 of the UK GDPR. This will typically be:
With your explicit consent; or
Where processing is necessary for insurance purposes in line with applicable data protection laws.
Where we rely on your consent, you have the right to withdraw it at any time.
How We Store Your Personal Information
Your personal information is securely stored in electronic format using our sub-processor Acre's customer relationship management system and product sourcing technology. Acre ensures encryption, restricted access, and industry-standard safeguards to protect your data.
We keep personal information only for as long as is necessary to fulfil our regulatory and legal responsibilities. This includes retaining information for the period during which you can bring a complaint or for as long as we are subject to anti-money laundering retention requirements. After this period, your information is permanently deleted.
Artificial Intelligence (AI) Processing
We may process your data using Artificial Intelligence (AI) systems to assist with the administration of your application and to support the detection of financial crime.
These systems are used only to support administrative and analytical tasks, and all outputs are subject to appropriate human oversight. No decisions are made solely by automated means.
All AI systems used meet appropriate security and data protection standards and operate within the lawful bases set out in this policy.
How We Will Use Information About You
We will only use your personal information for the purpose we notified you of when we collected it. If we need to expand that purpose, we will let you know and seek your consent if we need to unless the information is required to comply with a contractual or legal obligation, or in order to protect either your interests or as an official matter of public interest.
The situations in which we utilise your personal information includes, but is not limited to:
To register you as a new enquiry and provide initial quotations.
To administer your application, share your information with our financial services partners as part of the quotation process, and to perform our contractual business obligations.
As part of any legal obligation, for example, to detect and prevent fraud; to monitor compliance with the law and financial regulatory requirements.
To manage our relationship with you on an ongoing basis.
To provide marketing communications about relevant products and services unless you have indicated you would prefer us not to.
We may share your data internally with our sister companies by way of provision of services – for example, for IT, customer relationship management, marketing and/or administration purposes. These companies include: Compare More Ltd and Gravitate Digital Ltd.
If You Fail to Provide Personal Information
If you choose not to provide certain information when requested, we may not be able to perform the contract we have entered into with you (such as completing your quotation). We will advise you where this situation should arise.
Your Data Protection Rights
Under data protection law, you have certain rights; including:
Your right of access. You have the right to ask us for copies of your personal information.
Your right to rectification. You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure. You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing. You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing. You have the right to object to the processing of your personal information in certain circumstances.
Your right to data portability. You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
Your right to be informed. We have a duty to inform you how your data will be used and to ensure that it is clear and concise, and easily accessible.
Rights in relation to automated decision making and profiling. We do not use any automated decision making or profiling as part of our activities.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
To exercise your rights, please contact us at: dataprotection@moneyservice.co.uk
How To Complain
You can complain to the Information Commissioner’s Office [ICO] if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: www.ico.org.uk